Privacy Policy

Who decides about your information

When you exchange messages with a clinic that uses our software, the clinic decides why and how your information is used, and keeps its own record of your conversation under its obligations for medical records. Fontanella Tech provides the software and operates the communication server that carries the messages on the clinic's behalf. Some clinics also keep their records on servers we operate for them; that copy is still the clinic's record, handled on the clinic's instructions. Questions about your medical record should go to your clinic; questions about this service can come to us (see Contact).

What we receive

From WhatsApp (Meta Platforms):

• Your WhatsApp phone number and the profile name WhatsApp shows.
• The messages you send to the clinic's WhatsApp number: the text and, for a photo, voice note or document, WhatsApp's reference to the file and its type. We do not download the file itself at this time.
• Delivery information for the messages the clinic sends you: sent, delivered, read or failed, when, and WhatsApp's reason for a failure.
• WhatsApp's full notification as sent, which can also contain anything else you send, such as a location, a shared contact or a reaction.

From the clinic:

• Whether the clinic lists your number, whether it may send to you and accept messages from you, and whether it has recorded your consent. The date and manner of your consent stay with the clinic.
• The messages the clinic sends you, including the details filled into a message template, such as a name or an appointment time.

Meta's own handling of your information is governed by WhatsApp's terms and privacy policy.

Why we use it

• To deliver your messages to the right clinic and the clinic's messages to you.
• To make sure a clinic only sends to people it is allowed to send to and only receives from people it accepts.
• To keep the service secure and working, to investigate problems, and to meet our legal obligations.

We do not sell your information, we do not use it for advertising, and we do not use the content of your messages to train artificial intelligence models.

How long we keep it

• Messages on our communication server: 7 days after the clinic has collected them. A message the clinic has not collected yet stays until it does.
• Messages from a number the clinic has not accepted: up to 7 days. They reach the clinic only if it accepts that number within that time.
• WhatsApp's notifications as received: 7 days. One we could not read is kept until our staff review it.
• Records of the messages sent to you: 30 days.
• The clinic's list entry for your number: until the clinic removes it. A removed entry is kept marked as removed, so that the clinic cannot send to you again without new consent.
• Activity records. For security and to meet legal obligations, our system keeps a protected, encrypted history of who made each request and when, and of changes to the clinic's list entry for your number (including who recorded or withdrew consent). It does not keep the content of your messages, and it is kept for up to 6 years. The details of each request, including your number and the message, are kept for 7 days.
• Encrypted backup copies of our servers may hold these records for a limited time after they are deleted, until the backups are replaced, at most 40 days.

Who we share it with

• The clinic whose WhatsApp number you wrote to, or that wrote to you. No other clinic can see your messages.
• Meta Platforms, to send and receive WhatsApp messages.
• Our hosting provider, Google Cloud, which runs our servers.
• Authorities, only when the law requires it.

How we protect it

Messages travel encrypted between WhatsApp, our servers and the clinic, and are stored encrypted. Each clinic can only see its own messages. Access to the messaging software is limited to authorized staff and is logged.

Your choices

• You can stop receiving messages at any time by telling the clinic, or by blocking its number in WhatsApp.
• You can ask us to delete the information our communication server holds about your number, and to stop every clinic from messaging you through our service: see Data deletion.
• To see, correct or delete your medical record, contact your clinic.

Children

This service is for people who communicate with their clinic. A parent or guardian may communicate on behalf of a child in their care.

Changes

We will post any change to this policy on this page with a new effective date.

Contact

Fontanella Tech LLC · 483 E 56th Street, Hialeah, FL 33013, USA

Email: j.fontanella@fontanella-tech.com